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SDVOSB
Combined Synopsis/Solicitation
IT Help Desk and End-User Support Services - Department of Veterans Affairs
Agency
Department of Veterans Affairs
Location
DC - Washington, DC 20420
Posted
Apr 9, 2026
Due
May 12, 2026(30 days left)
Estimated value
$3,200,000
NAICS
541512
Plain-English summary
VA seeks SDVOSB IT help desk contractor for ~8,500 users at DC headquarters. Tier 1/2 support with strict SLAs on response time and first-call resolution.
Who it may fit
IT support companies
Managed service providers
SDVOSB IT contractors
Requirements signals
- SDVOSB set-aside
- CompTIA A+ and ITIL Foundation required
- 75% first-call resolution SLA
- 15-minute response time SLA
Caution flags
- Strict performance metrics
- SDVOSB certification required
- On-call after-hours support needed